Refund policy

RETURNS & REFUND POLICY

Because our products are cosmetic and hygiene-sensitive, we do not accept returns of opened or used products.

Eligible for Return/Replacement: If your product arrives damaged in transit, is the wrong item, or is defective/leaking, you may request a replacement or refund. Report this within 7 days of delivery, with the product unopened/unused, along with photos or a video of the issue.

How to Request: Email eveliedermique@gmail.com with your order number and photos/video within 7 days of delivery.

Processing: Once approved, we'll arrange a replacement or issue a refund to your original payment method (for prepaid orders) or via bank transfer (for COD orders), typically within 7–10 business days.

Not Eligible for Return: Products that have been opened or used; products without original packaging; requests made after 7 days of delivery.

Cancellations: Order, once place, it cannot be cancelled.