Questions

Tightness means your face wash is stripping your skin. Switch to a soap-free, sulfate-free, pH-balanced cleanser like Clarive.

No. Washing more with a harsh cleanser makes it worse. Wash twice a day with a gentle cleanser. Clarive has zinc to help balance oil.

Clarive is made for acne-prone skin. A face wash helps, but it does not replace acne treatment. For painful, deep or scarring acne, see a dermatologist.

Try a soap-free, sulfate-free, pH-balanced formula. Clarive has zinc to help calm visible redness. Patch test first. If redness stays, see a dermatologist.

Yes. A gentle cleanser matters even more then. Clarive works with most routines. On a prescription? Check with your doctor.

Use Folix Strengthening Shampoo and follow every wash with Folix Intense Mask. Detangle gently, starting from the ends.

Folix reduces hair fall from breakage. It does not treat hair loss from the root (hormonal, genetic, thyroid or after illness). For that, please see a dermatologist first.

Short pieces with no white bulb are breakage. Full-length hairs with a white bulb at the root have fallen from the scalp.

Hard water leaves minerals that roughen hair. Use Folix Shampoo, then the mask, and finish with a cool rinse.

Use Folix Intense Mask after every wash, plus 30 minutes once a week, with Folix Shampoo.

Switch to a sulfate-free shampoo like Folix. If you have flakes, thick scales or itching that doesn’t settle, see a dermatologist.

No. Persistent dandruff usually needs a medicated shampoo. A dermatologist can suggest one.

Twice a day. Massage onto damp skin, rinse with lukewarm water. You can use it in the shower on your body too.

Not for everyday makeup. Clarive removes it in one wash. For heavy or waterproof makeup, use a makeup remover first.

Shampoo 2 to 4 times a week. After every wash, mask for 3 to 5 minutes. Once a week, leave the mask on for 30 minutes.

Give it 4 to 8 weeks of regular use.

Yes, especially with sensitive skin. Apply a little behind the ear and wait 24 hours.

Please show the full ingredient list to your doctor first.

No. They are cosmetics for daily care. They do not diagnose, treat or cure any condition.

Dr. Anupama Bisaria, MD Dermatology, with 20 years in dermatology. She is Medical Director of Skin & Hair Destination Clinics, Noida.

Yes. In India we share our face wash and shampoo, so we made them gentle enough for the whole family, in pack sizes and prices that suit a household. For young children, check with your paediatrician first.

In India, by MEDFE, a licensed cosmetics manufacturer (Licence No. 421-L-COS-(H)).

All formulas are sulfate-free and paraben-free. Clarive and Folix Shampoo are also silicone-free.

Yes, a little. We keep fragrance minimal and within approved limits, and some of it comes from natural ingredients. If your skin reacts to fragrance, do a patch test first.

No. Most people are fine with a small amount. It depends on how much is used and how sensitive your skin is. Some people are allergic to certain fragrances, and that includes natural ones like essential oils. So natural isn't always gentler. If fragrance has bothered your skin before, patch test first or ask your dermatologist.

We dispatch in 1 to 2 business days. Delivery takes 4 to 7 business days after that.

Yes, on all prepaid orders. Cash on delivery has a ₹150 fee. We deliver within India.

Email us within 7 days with your order number and photos. We will replace or refund it. Opened products cannot be returned, and orders cannot be cancelled once placed. Approved refunds take 7 to 10 business days.

For orders and product questions, WhatsApp +91 98117 63485 or email eveliedermique@gmail.com. We can't give medical advice over chat. For a skin or hair problem, book a consultation at Dr. Bisaria's clinic.